{"id":23554,"date":"2026-07-31T21:32:11","date_gmt":"2026-07-31T16:32:11","guid":{"rendered":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/?p=23554"},"modified":"2026-07-31T21:32:11","modified_gmt":"2026-07-31T16:32:11","slug":"t-mobile-outage-you-might-be-able-to-get-credit-on-your-bill","status":"publish","type":"post","link":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/?p=23554","title":{"rendered":"T-Mobile outage: You might be able to get credit on your bill"},"content":{"rendered":"<p><script>\r\n  atOptions = {\r\n    'key' : '644b717812d811d6a1c1fc5b6ccd6fa6',\r\n    'format' : 'iframe',\r\n    'height' : 90,\r\n    'width' : 728,\r\n    'params' : {}\r\n  };\r\n<\/script>\r\n<script src=\"https:\/\/www.highperformanceformat.com\/644b717812d811d6a1c1fc5b6ccd6fa6\/invoke.js\"><\/script>\r\n<br \/>\n<\/p>\n<div id=\"article\">\n<p>If your <a href=\"https:\/\/mashable.com\/tech\/t-mobile-outage-sos-mode-explained\" target=\"_blank\" data-ga-click=\"1\" data-ga-label=\"$text\" data-ga-item=\"text-link\" data-ga-module=\"content_body\">T-Mobile service was disrupted<\/a> on Monday, you may be able to get some compensation for your troubles.<\/p>\n<p>Multiple outlets, including <a href=\"https:\/\/ktla.com\/news\/nationworld\/tmobile-customers-outage-compensation\/\" target=\"_blank\" data-ga-click=\"1\" data-ga-label=\"$text\" data-ga-item=\"text-link\" data-ga-module=\"content_body\" title=\"(opens in a new window)\">KTLA<\/a> in Los Angeles, have reported that some T-Mobile customers have been able to get at least $20 off their next bill because of the outage. One <a href=\"https:\/\/www.reddit.com\/r\/tmobile\/comments\/1v9y46t\/psa_if_youre_affected_by_the_tmobile_outage\/\" target=\"_blank\" data-ga-click=\"1\" data-ga-label=\"$text\" data-ga-item=\"text-link\" data-ga-module=\"content_body\" title=\"(opens in a new window)\">Reddit<\/a> user said they were able to save as much as $80 (spread out over multiple billing cycles) by telling customer service that they missed out on a work opportunity because of the outage. <\/p>\n<div class=\"flex mx-auto mt-8 w-full max-w-3xl font-sans text-lg leading-normal md:text-xl md:leading-7\">\n        <span class=\"font-bold text-primary-400\">SEE ALSO:<\/span><br \/>\n        <a href=\"https:\/\/mashable.com\/tech\/free-apple-iphone-deal\" class=\"flex items-center text-secondary-300\"><br \/>\n            <span class=\"ml-1\">T-Mobile is giving away the Apple iPhone 17 for free \u2014 how to qualify<\/span><br \/>\n            <svg class=\"ml-1 w-4 h-4 font-normal fill-current\"><use href=\"http:\/\/mashable.com\/images\/icons\/spritemap.svg#sprite-arrow-right-thin\"\/><\/svg><br \/>\n        <\/a>\n    <\/div>\n<p>Generally, it seems that these credits are <em>not<\/em> automatic, and you may have to personally contact T-Mobile customer service to be compensated for your troubles.<\/p>\n<section x-data=\"window.newsletter({ isDeal: false })\" x-init=\"init()\" aria-label=\"Newsletter Sign-Up\" class=\"relative invisible my-12 mx-auto w-full max-w-3xl md:my-16 ziff-component accent-cut-for-gradient-bg accent-cut-border-for-gradient-bg bg-gradient-fuchsia-secondary p-[2px]\">\n<p>\n            <span class=\"text-gradient-fuchsia-secondary\">Mashable Light Speed<\/span>\n        <\/p>\n<\/section>\n<p>After a <a href=\"https:\/\/mashable.com\/article\/verizon-outage-today-phone-fix-account-credit-claim-app\" target=\"_blank\" data-ga-click=\"1\" data-ga-label=\"$text\" data-ga-item=\"text-link\" data-ga-module=\"content_body\">major Verizon mobile outage<\/a> in January, Verizon offered all affected customers a $20 credit.<\/p>\n<p>Millions of T-Mobile users found their phones stuck in SOS mode on Monday afternoon, which led to <a href=\"https:\/\/mashable.com\/tech\/t-mobile-down-social-media-users-reactions\" target=\"_blank\" data-ga-click=\"1\" data-ga-label=\"$text\" data-ga-item=\"text-link\" data-ga-module=\"content_body\">plenty of criticism<\/a> of the brand on social media. T-Mobile did acknowledge and apologize for the outage, though it has not explained what happened.<\/p>\n<blockquote class=\"twitterEmbed twitter-tweet\"><p>\n    <a class=\"text-gray-600\" href=\"https:\/\/twitter.com\/tmobilenews\/status\/2081946203525386412\" title=\"(Opens in a new tab) (opens in a new window)\" target=\"_blank\" rel=\"noopener\"><br \/>\n        This Tweet is currently unavailable. It might be loading or has been removed.<br \/>\n    <\/a>\n<\/p><\/blockquote>\n<p>Mashable contacted T-Mobile repeatedly to ask about the outage and its causes, but so far, the company has been silent. The most recent post at the <a href=\"https:\/\/www.t-mobile.com\/news\" target=\"_blank\" data-ga-click=\"1\" data-ga-label=\"$text\" data-ga-item=\"text-link\" data-ga-module=\"content_body\" title=\"(opens in a new window)\">T-Mobile news page<\/a> is the company&#8217;s Q2 2026 earnings report, in which the company saw growing revenue and profits, with total revenue for the quarter of $22.7 billion.<\/p>\n<section class=\"mx-auto max-w-7xl\">\n<\/section><\/div>\n<p><script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><br \/>\n<br \/><script async=\"async\" data-cfasync=\"false\" src=\"https:\/\/pl30214220.effectivecpmnetwork.com\/9ab3d4df8a7e1a6171e16ddbf732cc19\/invoke.js\"><\/script>\r\n<div id=\"container-9ab3d4df8a7e1a6171e16ddbf732cc19\"><\/div>\r\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your T-Mobile service was disrupted on Monday, you may be able to get some compensation for your troubles. Multiple outlets, including KTLA in Los Angeles, have reported that some T-Mobile customers have been able to get at least $20 off their next bill because of the outage. One Reddit user said they were able&#8230;<\/p>\n","protected":false},"author":1,"featured_media":23555,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/helios-i.mashable.com\/imagery\/articles\/04acU2znOkwjdjyIN3BM2Ic\/hero-image.fill.size_1200x675.v1785509703.jpg","fifu_image_alt":"","footnotes":""},"categories":[18],"tags":[],"class_list":["post-23554","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-real-trending-viral-news"],"brizy_media":[],"_links":{"self":[{"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=\/wp\/v2\/posts\/23554","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=23554"}],"version-history":[{"count":0,"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=\/wp\/v2\/posts\/23554\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=\/wp\/v2\/media\/23555"}],"wp:attachment":[{"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=23554"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=23554"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=23554"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}