{"id":19126,"date":"2026-07-27T19:18:20","date_gmt":"2026-07-27T14:18:20","guid":{"rendered":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/?p=19126"},"modified":"2026-07-27T19:18:20","modified_gmt":"2026-07-27T14:18:20","slug":"popeyes-self-service-order-kiosk-prompts-customer-for-tip-delusional","status":"publish","type":"post","link":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/?p=19126","title":{"rendered":"Popeye&#8217;s self-service order kiosk prompts customer for tip: &#8216;Delusional&#8217;"},"content":{"rendered":"<p><script>\r\n  atOptions = {\r\n    'key' : '644b717812d811d6a1c1fc5b6ccd6fa6',\r\n    'format' : 'iframe',\r\n    'height' : 90,\r\n    'width' : 728,\r\n    'params' : {}\r\n  };\r\n<\/script>\r\n<script src=\"https:\/\/www.highperformanceformat.com\/644b717812d811d6a1c1fc5b6ccd6fa6\/invoke.js\"><\/script>\r\n<br \/>\n<\/p>\n<div xmlns:default=\"http:\/\/www.w3.org\/2000\/svg\">\n<p>Don\u2019t forget to tip your robots.<\/p>\n<p>A hungry Popeyes customer visited the Great Lakes Crossing mall location in Auburn Hills, Michigan and ordered his meal at a kiosk. When it was time to pay, the <a href=\"https:\/\/nypost.com\/2023\/05\/15\/self-checkout-machines-now-ask-customers-to-tip\/\">self-service machine<\/a> asked for a tip.<\/p>\n<p>The diner, who posted the exchange on a popular Facebook group called <a href=\"https:\/\/www.facebook.com\/groups\/retaildeadoralive\/posts\/1979004896134427\" target=\"_blank\" rel=\"noopener\">Retail Dead or Alive<\/a>, revealed, \u201cPopeye\u2019s ordering kiosk <a href=\"https:\/\/nypost.com\/2026\/06\/06\/us-news\/americans-say-tipping-practices-have-become-ridiculous-as-digital-prompts-push-higher-gratuities\/\">asked me for a tip<\/a> today.\u201d He then added picture proof where the display showed \u201cAdd a tip? A small way to thank the folks behind your crispy, juicy meal.\u201d\u00a0<\/p>\n<figure class=\"wp-block-image aligncenter size-large\"><button class=\"button button--modal-trigger\" aria-label=\"Open the image in a modal.\" data-modal-image=\"40100287\"><br \/>\n\t<default:svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"icon-plus\" fill=\"#fff\" viewbox=\"0 0 1033 1000\" width=\"1em\" height=\"1em\"><default:path d=\"M380 364V0h273v355h380v290H653v355H380V645H0V355h380v9z\"\/><\/default:svg><br \/>\n<\/button><br \/>\n<img style=\"aspect-ratio:0.75;display:block\" loading=\"lazy\" decoding=\"async\" data-modal-image=\"40100287\" width=\"443\" height=\"590\" src=\"https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?w=768\" alt=\"A Popeyes kiosk display shows a payment screen asking for a tip for a $14.92 order.\" class=\"wp-image-40100287\" srcset=\"https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?quality=75&amp;strip=all 1536w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=225,300&amp;quality=75&amp;strip=all 225w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=768,1024&amp;quality=75&amp;strip=all 768w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=1152,1536&amp;quality=75&amp;strip=all 1152w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=450,600&amp;quality=75&amp;strip=all 450w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=442,589&amp;quality=75&amp;strip=all 442w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=372,496&amp;quality=75&amp;strip=all 372w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=483,644&amp;quality=75&amp;strip=all 483w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=368,491&amp;quality=75&amp;strip=all 368w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=212,282&amp;quality=75&amp;strip=all 212w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=155,206&amp;quality=75&amp;strip=all 155w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=53,70&amp;quality=75&amp;strip=all 53w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=30,40&amp;quality=75&amp;strip=all 30w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=41,54&amp;quality=75&amp;strip=all 41w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=150,200&amp;quality=75&amp;strip=all 150w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=231,308&amp;quality=75&amp;strip=all 231w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=322,429&amp;quality=75&amp;strip=all 322w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=300,400&amp;quality=75&amp;strip=all 300w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=331,441&amp;quality=75&amp;strip=all 331w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=45,60&amp;quality=75&amp;strip=all 45w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=60,80&amp;quality=75&amp;strip=all 60w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=1200,1600&amp;quality=75&amp;strip=all 1200w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=44,58&amp;quality=75&amp;strip=all 44w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=117,156&amp;quality=75&amp;strip=all 117w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653808.jpg?resize=38,50&amp;quality=75&amp;strip=all 38w\" sizes=\"auto, (max-width: 443px) 100vw, 443px\"\/><figcaption>The Facebook user posted the photo of the tipping feature <span class=\"credit\">Rob Cover \/ Facebook<\/span><\/figcaption><\/figure>\n<p>The chicken chain first announced the kiosks back in 2024 on an earnings call where CEO of Restaurant Brands International \u2014 parent company of Popeyes \u2014 Josh Kobza revealed nearly 85% of stores will add in the self-service pods by 2026.<\/p>\n<p>Kobza claimed the modernization, much like <a href=\"https:\/\/nypost.com\/2024\/04\/12\/business\/california-burger-king-franchisee-to-expedite-self-serve-kiosks-rollout\/\">Burger King\u2019s move<\/a>, will cut wait times, reduce order errors and \u201cenhance the employee experience.\u201d But how do customers feel about a machine asking for a tip? Well, look at the Facebook comments.<\/p>\n<aside class=\"single__inline-module aligncenter wp-block-nypost-editor-primary-tag\">\n<\/aside>\n<p>\u201cDelusional. I\u2019d ask for a manager and tell them to get [rid of] that screen. When he says no, I tell him I won\u2019t be back. If enough people do that, it [goes] away,\u201d one user wrote.<\/p>\n<p>Another wrote, \u201cI have tipping fatigue.\u201d While a third commenter simply put, \u201cInsulting\u201d<\/p>\n<p>It\u2019s not clear when the kiosks started prompting customers for a tip, but <a href=\"https:\/\/www.tiktok.com\/@cynthiabeaumont\/video\/7231352361900608814\" target=\"_blank\" rel=\"noopener\">TikToks<\/a> from 2023, when some were piloted in select stores, show customers ordering with no tipping selection. The diners would simply add items to their order, click pay and were then given an option of checking out with a cashier or at the machine \u2014 no tipping feature anywhere.<\/p>\n<p>The Post contacted Popeyes for comment but has not heard back.<\/p>\n<p>Popeyes isn\u2019t the only chain with robots begging for tips. As companies add the tech to their stores, customers feel employees are doing less work but still asking for tips. The <a href=\"https:\/\/www.wsj.com\/articles\/tipping-self-checkout-restaurants-airports-c3e09f7\" target=\"_blank\" rel=\"noreferrer noopener\">Wall Street Journal<\/a> revealed back in 2023 that self-checkout machines at places like coffee shops, bakeries, airports and sports stadiums are giving folks the option of a 20% tip.<\/p>\n<figure class=\"wp-block-image aligncenter size-large\"><button class=\"button button--modal-trigger\" aria-label=\"Open the image in a modal.\" data-modal-image=\"40100286\"><br \/>\n\t<default:svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"icon-plus\" fill=\"#fff\" viewbox=\"0 0 1033 1000\" width=\"1em\" height=\"1em\"><default:path d=\"M380 364V0h273v355h380v290H653v355H380V645H0V355h380v9z\"\/><\/default:svg><br \/>\n<\/button><br \/>\n<img style=\"aspect-ratio:0.75;display:block\" loading=\"lazy\" decoding=\"async\" data-modal-image=\"40100286\" width=\"443\" height=\"590\" src=\"https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?w=768\" alt=\"Popeye's self-service kiosk asking &quot;How would you like to get the receipt?&quot; with options for QR Scan or Print, located next to a sign reading &quot;Order here!&quot;.\" class=\"wp-image-40100286\" srcset=\"https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?quality=75&amp;strip=all 1536w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=225,300&amp;quality=75&amp;strip=all 225w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=768,1024&amp;quality=75&amp;strip=all 768w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=1152,1536&amp;quality=75&amp;strip=all 1152w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=450,600&amp;quality=75&amp;strip=all 450w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=442,589&amp;quality=75&amp;strip=all 442w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=372,496&amp;quality=75&amp;strip=all 372w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=483,644&amp;quality=75&amp;strip=all 483w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=368,491&amp;quality=75&amp;strip=all 368w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=212,282&amp;quality=75&amp;strip=all 212w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=155,206&amp;quality=75&amp;strip=all 155w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=53,70&amp;quality=75&amp;strip=all 53w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=30,40&amp;quality=75&amp;strip=all 30w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=41,54&amp;quality=75&amp;strip=all 41w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=150,200&amp;quality=75&amp;strip=all 150w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=231,308&amp;quality=75&amp;strip=all 231w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=322,429&amp;quality=75&amp;strip=all 322w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=300,400&amp;quality=75&amp;strip=all 300w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=331,441&amp;quality=75&amp;strip=all 331w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=45,60&amp;quality=75&amp;strip=all 45w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=60,80&amp;quality=75&amp;strip=all 60w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=1200,1600&amp;quality=75&amp;strip=all 1200w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=44,58&amp;quality=75&amp;strip=all 44w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=117,156&amp;quality=75&amp;strip=all 117w, https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/popeye-s-kiosk-tip-popeye-135653809.jpg?resize=38,50&amp;quality=75&amp;strip=all 38w\" sizes=\"auto, (max-width: 443px) 100vw, 443px\"\/><figcaption>Popeyes added the tech back in 2023 as a pilot and will be in most stores by this year <span class=\"credit\">Rob Cover \/ Facebook<\/span><\/figcaption><\/figure>\n<p>Business owners are defending the move, saying tips can boost staff pay and increase gratuities, but customers are left wondering where and to whom the extra cash is going, given the work is not done by the employees.<\/p>\n<p>\u201cThey\u2019re cutting labor costs by doing self-checkout. So what\u2019s the point of asking for a tip? And where is it going?\u201d Ishita Jamar, a senior at American University in Washington, DC, who has noticed more self-serve tip cues, told WSJ.<\/p>\n<p>Despite the tipping tension, July 27 is National Chicken Finger Day and Popeyes decided to hop on the trend and offer up a deal on its popular 11-count chicken finger meal. The fast food giant partnered with DoorDash and Uber Eats to give fans 11 crispy Chicken Tenders, one large side and four of its famous buttery biscuits all for $25.<\/p>\n<p>For those pinching pennies, diners can get the deal in-store for only $20. But be quick, the promo ends today. To avoid tipping the robot, maybe order from a cashier.<\/p>\n<\/p><\/div>\n<p><script async src=\"\/\/www.tiktok.com\/embed.js\"><\/script><br \/>\n<br \/><script async=\"async\" data-cfasync=\"false\" src=\"https:\/\/pl30214220.effectivecpmnetwork.com\/9ab3d4df8a7e1a6171e16ddbf732cc19\/invoke.js\"><\/script>\r\n<div id=\"container-9ab3d4df8a7e1a6171e16ddbf732cc19\"><\/div>\r\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Don\u2019t forget to tip your robots. A hungry Popeyes customer visited the Great Lakes Crossing mall location in Auburn Hills, Michigan and ordered his meal at a kiosk. When it was time to pay, the self-service machine asked for a tip. The diner, who posted the exchange on a popular Facebook group called Retail Dead&#8230;<\/p>\n","protected":false},"author":1,"featured_media":19127,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2026\/07\/135654419.jpg?quality=75&strip=all&w=1200","fifu_image_alt":"","footnotes":""},"categories":[6],"tags":[],"class_list":["post-19126","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pics-news"],"brizy_media":[],"_links":{"self":[{"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=\/wp\/v2\/posts\/19126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=19126"}],"version-history":[{"count":0,"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=\/wp\/v2\/posts\/19126\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=\/wp\/v2\/media\/19127"}],"wp:attachment":[{"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=19126"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=19126"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/usnews-14267fa.ingress-comporellon.ewp.live\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=19126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}